"You are welcome to place an order without creating an account. There are additional benefits when creating an account, which you can join at any time."

"We will send you a new password. All we will require is the email address that you used to place your order."

:"Account customers can check their order status. We recommend that you contact us if you require additional information."

The bulky nature and heavy size of many items on our website, means that we pay higher delivery charges than many other on-line stores. To offer a free/low cost delivery service to the vast majority of our clients, we have had to exclude our delivery service to postcodes where delivery costs are prohibitive.

If you require this service, please do not hesitate to reach out and we will try our best to help - 01629732988

One of our customer advisors will contact you to advise that your order has been cancelled. An immediate refund will be made.

"We offer a number of delivery options. Select your choice when completing your order."

"We take pride in delivering your order on time. If you are experiencing problems then please contact us. We will resolve any issues at the earliest opportunity and to your full satisfaction."

"Our aim is for your delivery to be complete and in excellent condition. Your order will need to be checked at point of delivery and any damages/missing items reported to the driver and recorded when signing for your order. Any damages/missing items will need to be reported to us within 24 hours of receiving the delivery. Failure to report any damaged/missing items may result in an unsuccessful claim for replacements."

"Prior notification of any possible access issues including weight limits and parking restrictions will enable us to schedule the right type of vehicle for your delivery."

"Prices quoted include VAT. The vat amount will appear on a seperate line of your order confirmation and on your invoice."

"We accept a wide range of payment methods including Debit Cards, Credit Cards, Apple Pay and Google Pay. Most major credit cards are accepted."

"We use a https (Hypertext Transfer Protocol Secure) payment portal. This provides a secure payment transfer from our site. All of your details are kept secure and confidential."

"We use a national landline number, so premium rates do not apply. Calls from mobile phones may incur a higher charge. For a totally free service, contact us via email." 

We do have a physical location located at:

Harrison Way
Darley Dale
Derbyshire
DE4 2LF