Privacy and cookie policy

We take your privacy very seriously. We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

- Who we are

- Our collection and use of your personal information

- consent: where you have given us clear consent for us to process your personal information for a specific purpose

- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When you register with us we will ask for your name, address and contact details (including telephone number and email address). We ask for this to create and manage your account with us, to communicate with you about your account. We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information until you either close your account with us or we close your account.

When you order through us we ask for your name, address and contact details (including telephone number and email address) and any details of any feedback you give us by phone, email, post or via social media. We ask for this to create and manage your account with us, to communicate with you about your account. We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information until you either close your account with us or we close your account

When you contact us or send us feedback we will ask for your name, address and contact details (including telephone number and email address) and any details of any feedback you give us by phone, email, post or via social media. We ask for this to create and manage your account with us, to communicate with you about your account. We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information until you either close your account with us or we close your account.

We routinely share your name, delivery address and contact details with:

- Third parties we use to help deliver our products to you, eg payment service and checkout process facilitators (including Sagepay and Paypal) and logistics solutions and including courier labelling (including Khaos Control); and

- Other third parties we use to help us run our business eg marketing agencies or website hosts or website analytic providers.

We only allow those organisations to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data.

We or the third parties mentioned above may occasionally also need to share personal data with:

- external auditors, eg in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations.

- professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations

- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations

- other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

We require you to provide your name, address, contact details, to enable us to register an account to you and to subsequently fulfill orders. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

- secure retention of your personal information for the registering of an account

- Secure retention of your personal information for the fulfillment of orders placed with us and a record of past orders.

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you:

- register with us; or

- complete our online order form for the first time

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

- contacting us at sales@ashbrookroofing.co.uk;

- using the 'unsubscribe' link in emails;

- updating your marketing preferences on your account

It may take up to 5 working days for this to take place.

For more information on your rights in relation to marketing, see 'Your rights' below.

You generally have the following rights, which you can usually exercise free of charge:

Access to a copy of your personal data - The right to be provided with a copy of your personal data.

Correction (also known as rectification) - The right to require us to correct any mistakes in your personal data.

Erasure (also know as the right to be forgotten) - The right ti require us to delete your personal data

Restriction of use - The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data

Data Portability - The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

To object to use - The right to object:

- at any time to your personal data being used for direct marketing (including profiling)

- in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests.

Not to be subject to decisions without human involvement - The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website.

If you would like to exercise any of those rights, please:

- email, call or write to us

- let us have enough information to identify you (eg account number, user name, registration details)

- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)

- let us know the information to which your request relates including any account or reference numbers, if you have them.

The UK’s Information Commissioner may be contacted at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was published on 05/05/2021

We may change this website privacy policy from time to time.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to sales@ashbrookroofing.co.uk, write to Ashbrook Roofing & Supplies Limited, Harrison Way, Darley Dale, Nr Matlock, Derbyshire, DE4 2LF or call 01629 732988.