Privacy and cookie policy

This website privacy policy is divided into the following sections:

- Our website

- Cookies and similar technologies

Our legal basis for processing your personal information

- Consent: where you have given us clear consent for us to process your personal information for a specific purpose

- Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

- Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When you register with us we will ask for your name, address and contact details (including telephone number and email address). We ask for this to create and manage your account with us, to communicate with you about your account. We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information until you either close your account with us or we close your account.

When you order through us we ask for your name, address and contact details (including telephone number and email address) and any details regarding order. We use this information to process and delivery your order. We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information for 7 years for our financial records.

When you contact us or send us feedback we will ask for your name, address and contact details (including telephone number and email address) and any details of any feedback you give us by phone, email, post or via social media. We ask for this to respond and improve the services that we offer. We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information for up to 2 years.

When you accept to receive marketing from ourselves, we will ask for your name, email address and phone number (if applicable). We use this to send our marketing communications that we believe are relevant to yourself. We rely on consent as the lawful basis for collecting and using your personal information.

We routinely share your name, delivery address and contact details with:

- Third parties to help deliver our products (e.g. Sagepay, PayPal, Khaos Control, delivery companies)

- • Service providers helping to run our business (e.g. web hosts, marketing platforms, analytics providers)

We only allow third parties to handle your data if they take appropriate security measures and comply with data protection laws.

We may also share your data with:

- External auditors, eg in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations.

- Legal and professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations

- Law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations

- A buyer or potential buyer in the event of business restructuring

We will never sell your data to any third party.

You must provide certain personal information (such as name, address, and contact details) to enable us to:

- Register an account

- Fulfill your orders

By providing your personal data, you allow us to:

- Securely manage your account

- Deliver your orders

- Maintain a record of transactions

- Communicate with you effectively

A cookie is a small text file placed on your device when you visit our site. We use cookies to:

- Recognise your device

- Store preferences

- Analyse website usage

- Improve performance

Some Cookies are essential; others require your consent.

For full details, please see our "Cookie Policy" and manage your preferences via our cookies banner.

We may send you information about products, services, special offers or competitions.

We will only do this where:

- You have given explicit consent during account registration and/or during checkout

- You are an existing customer and we believe it is in our legitimate interests (in line with PECR)

You can unsubscribe at any time by:

- Clicking the "unsubscribe" link in our emails

- Contacting us at sales@ashbrookroofing.co.uk

- Updating your marketing preferences on your account

We aim to process unsubscribe requests within 5 working days

Under the UK GDPR, you have rights which you can usually exercise free of charge:

- Access to a copy of your personal data - The right to be provided with a copy of your personal data.

- Correction (also known as rectification) - The right to require us to correct any mistakes in your personal data.

- Erasure (also know as the right to be forgotten) - The right ti require us to delete your personal data

- Restriction of use - The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data

- Data Portability - The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations

- To object to use - The right to object at any time to your personal data being used for direct marketing (including profiling) and in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests.

We do not make any automated decisions based on website data that significantly affect you.