Terms & Conditions

Please read the following important terms and conditions before you buy anything on our website or order anything from us over the telephone and check that they contain everything which you want and nothing that you are not willing to agree to.

This contract sets out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In this contract:

• ‘We’, ‘us’ or ‘our’ means Ashbrook Roofing & Supplies Limited; and
• ‘You’ or ‘your’ means the person using our site to buy goods from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

• email customerservices@ashbrookroofing.co.uk (Monday to Friday: 7.30 am to 5 pm); or
• telephone 01629 828500 (Monday to Friday: 7.30 am to 5 pm).

Who are we?

We are Ashbrook Roofing & Supplies Limited (trading as Ashbrook Roofing), a company registered in England and Wales under company number: 04549398.

Our registered office is at: Harrison Way, Darley Dale, Nr Matlock, Derbyshire, DE4 2LF.

Our VAT number is: GB 419721937.

Introduction

If you buy goods on our site or if your buy goods by placing an order over the telephone you agree to be legally bound by this contract.

This contract is only available in English. No other languages will apply to this contract.

When buying any goods you also agree to be legally bound by:

• our website terms and conditions and any documents referred to in them;
• extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice.; and
• specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods or click on the ‘view full product details’ on the product page during the online checkout process.

All of the above documents form part of this contract as though set out in full here.

Information we give you

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

• click on the ‘view full product details’ button at the relevant product page during the checkout process;
• read the acknowledgement email (see clause 4.3); or
• contact us using the contact details at the top of this page.

Your privacy and personal information

• OurPrivacy Policy is available at https://www.ashbrookroofing.co.uk/privacy.
• Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with ourPrivacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Ordering goods from us

Below, we set out how a legally binding contract between you and us is made.

• You can place an order by clicking through the checkout process or by placing an order over the telephone. Please read and check your order carefully before submitting it via the online checkout method. However, if you need to correct any errors you can do so before submitting it to us.
• When you place your order at the end of the online checkout process (eg when you click on the complete the online checkout process by confirming your order) or over the telephone (eg following a telephone conversation with a member of our customer support team, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
• We may contact you to say that we do not accept your This is typically for the following reasons:
  - the goods are unavailable;
  - we cannot authorise your payment;
  - you are not allowed to buy the goods from us;
  - we are not allowed to sell the goods to you;
  - you have ordered too many goods; or
  - there has been a mistake on the pricing or description of the goods
• We will only accept your order when we email you to confirm this (Order Confirmation Email). At this point:
  - a legally binding contract will be in place between you and us; and
  -we will dispatch the goods to you.
• If you are under the age of 18 you may not buy any goods from the site.

Right to cancel

• You have the right to cancel this contract within 14 days without giving any reason.
• The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
• To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this contract.
• Where you are a business customer (i.e. purchasing goods in the course of business, trade or profession) you do not have such right to cancel under this clause 5.
• The right to cancel under this clause 5 does not apply where the goods you purchase from us are bespoke goods, made to your specifications or which are personalised.

Effects of cancellation

• If you cancel this contract in accordance with your right to cancel as outlined in clause 5 above, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
• We will make the reimbursement without undue delay, and not later than:
  -14 days after the day we received back from you any goods supplied; or
  - if there was no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
• We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur fees as a result of reimbursement.
• If you have received the goods:
  - You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
  - You will have the bear the direct cost of returning the goods; and
  - You are only liable for any diminshed value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Delivery:

• We mainly use third party couriers to deliver our goods, if you wish to see your delivery options, visit our webpage 'Delivery' before you place your order.
• The estimated date for delivery of the goods is set out in the Order Confirmation Email (see clause 4.5).
• If something happens which:
  - is outside of our control; and
  - affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.
• Delivery of the goods will take place when we deliver them to the address that you gave to us.
• We are only responsible to deliver the goods “kerbside” of the address that you have to us.
• Where you have placed a larger order, this may be delivered on a pallet and we will contact you in advance to discuss delivery options. Our pallet courier offers a “kerbside” service and will deliver to the nearest safe, paved area accessible by truck at the address you gave to us.
• In some circumstances, we cannot deliver the goods if we are unable to properly identify you. Please be prepared to provide our driver or courier with a form of ID (passport or photocard driving licence).
• Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
  - Let you know;
  - Cancel your order; and
  - Give you a refund.
• If nobody is available to take delivery, please contact us using the contact details at the top of this page.
• You are responsible for notifying us of any access issues or weight limits before we effect delivery.
• You should always check the goods and packaging for any leakage, sharp edges or damage before taking the goods into your property and where there are any issues, you are responsible for notifying us of any such leakage, sharp edges or damage within 12 hours of receipt.
• You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
• We reserve the right to refuse deliveries to any addresses outside of the UK.
• We may deliver your goods in instalments. We will contact you in the event that this becomes a realistic possibility.

Payment

• We accept the following credit cards, debit cards and electronic payment options: Visa, Mastercard, Maestro, Paypal, Klarna, Shop Pay, Apple Pay and Google Pay.
• We will do all that we reasonably can to ensure all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failed by us to comply with this contract or our 'Privacy Policy' (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
• Your credit or debit card will be charged at the point of order.
• All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security and you will be advised of such steps during the online or telephone checkout process.
• In the event of non-payment of goods, if you do not return any goods, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
• Nothing in this clause affects your legal rights to cancel the contract during the 'cooling off' period under clauses 5 and 6.
• The price of the goods:
  - Is in pounds sterling (£) (GBP);
  - Includes VAT at the applicable rate; and
  - May not include the cost of delivering the goods (if you want delivery options and costs, visit our webpage 'Delivery' before you place your order.)

Nature of the Goods

• Where you are purchasing as a consumer (i.e. purchasing goods outside of the course of business, trade or profession), the Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example, the goods:
  - are of satisfactory quality;
  - are fit for purpose; and
  - match the description, sample or model.
• We must provide you with goods that comply with your legal rights.
• The packaging of the goods may be different from that shown on the site.
• While we try to make sure that:
  - all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up in such weight, sizes and measurements in some goods; and;
  - the colour of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that use.
• Any goods sold:
  - at discounted prices;
  - as remnants; or
  - as substandard;
  

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

• If we can’t supply certain goods we may opt to substitute them with alternative goods of equal or better standard and value. In this case:
  - We will let you know if we intend to do this but this may not alwasy be possible; and
  - you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

Faulty goods

• Where you are purchasing as a consumer (i.e. purchasing goods outside the course of business, trade or profession), you have legal rights under the Consumer Rights Act 2015. For more detailed information on your rights and what you should expect from us, please:
  - contact us using the contact details at the top of this page; or
  - visit the Citizens Advice website www.citizensadvice.org.uk or call 03545 04 05 06.
• Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law.
• Please contact us using the contact details at the top of this page, if you want:
  - us to repair the goods;
  - us to replace the goods;
  - a price reduction; or
  - to reject the goods and get a refund.
• End of the Contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limit on our responsibility to you

• If you are purchasing as a consumer (i.e. where you are purchasing goods in the course of business, trade or profession), clauses 12.1 and 12.2 to 12.9 shall apply.
• Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
  - Losses that:
  1. were not foreseeable to you and us when the contract was formed;
  2. that were not caused by any breach on our part;
  -Business losses; and
  -losses to non-consumers.
• If you are purchasing as a business customer (i.e. where you are purchasing goods in the course of business, trade or profession), the extent of our liability under or in connection with this agreement (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation shall be set out in clauses 12.3 to 12.7.
• Subject to clauses 12.7, our total liability shall not exceed the value of the goods supplied.
• Subject to clauses 12.7, we shall not be liable for any consequential, indirect or special loss.
• Subject to clause 7, we shall not be liable for any of the following (whether direct or indirect):
  - loss of profit;
  - loss of use;
  - loss of production;
  - loss of contract;
  -loss of opportunity;
  - loss of savings, discount or rebate (whether actual or anticipated);
  - harm to reputation or loss of goodwill.
• Not withstanding any other provision of this agreement, the liability of the parties shall not be limited in any way in respect of the following:
  - death or personal injury cause by negligence;
  - fraud or fraudulent misrepresentation;
  - any other losses which cannot be excluded or limited by applicable law;
• Whether you are purchasing as a business customer or consumer, clauses 12.9 shall apply.
• Many of our products, (for example, but not limited to tins containing liquid or adhesive products), may cause damage to your carpets, household furnishings, outdoor paved and gravel areas and other areas of your house (indoor and outdoor), if dealt with incorrectly by you. You must ensure that such products are opened with care and in an area which is not likely to cause damage from accidental spillage. Without limiting your statutory consumer rights, we shall not be held legally responsible for damage caused by our products due to your accidental spillage or as a result of you not handling our products with due care and attention.

Disputes

• We will try to resolve any disputes with you quickly and efficiently.
• If you are unhappy with:
  - the goods;
  - our service to you; or
  

please contact us as soon as possible.

• If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.
• If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have exclusive jurisdiction in relation to this contract.
• The laws of England and Wales will apply to this contract.
• Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

Christmas & New Year Period

1. Christmas & New Year Closure:
   Online orders will not be dispatched after the 23rd December, due to courier collections. Operations will resume as normal on the 2nd January. During this time, we will not be processing or dispatching any orders.
2. Orders Placed over the Festive Period:
   Any orders placed between 23rd December and 1st January will be processed and dispatched upon our return to work on 2nd January. Please note that due to the high volume of orders after the holiday period, there may be some delays in processing.
3. Express Next Day Orders:
   Any Express Next Day Delivery orders placed between 23rd December and 1st January will be dispatched on 2nd January for delivery on 3rd January. Please note that due to the high volume of orders after the holiday period, there may be some delays in processing.
4. 2-3 Working Day Delivery Orders:
   For any 2-3 Working Day Delivery orders placed between 23rd December and 1st January, we aim to have these delivered during the following week after our return on 2nd January. However, please be aware that there may be some delivery delays due to the festive period and high demand.
5. Customer Support:
   Our customer support team will also be unavailable during the closure period. Any inquiries or issues raised between 23rd December and 1st January will be addressed as soon as possible upon our return on 2nd January.
6. Orders Placed From The 20th December Until 23rd December.
   Orders placed between these dates will be dispatched from us on the 23rd December, these orders should be delivered during the festive period. However, please be aware that there may be some delivery delays due to the festive period and high demand.

We appreciate your understanding and wish you a Merry Christmas and a Happy New Year!